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          Shipping & Returns



          GREENMART will process Orders for delivery in Singapore.


          Buyer shall indicate the Products they wish to order and the quantity required, at the price and in the currency specified by GREENMART at the Online Store. This can be done by placing an Order on the designated online form at the Online Store and providing to GREENMART all necessary information as may be required by GREENMART at the Online Store.


          All Orders made by the Buyer for one or more Product(s) shall be deemed to be an offer made by the Buyer to purchase such Product(s) upon the terms of these Conditions and for the selected Products and quantities set out in the Order. All Orders shall be subject to acceptance by GREENMART.


          GREENMART may accept an Order by:

          contacting the Buyer by telephone, email or other mode of communication within a reasonable time after Buyer has made the Order, to either:

          accept and confirm the price, quantity, and delivery date and time of the Product(s) ordered by the Buyer


          in the case of Orders exceeding a certain quantity or value, request that the Buyer submit a written bulk purchase order form for GREENMART’s written acceptance


          delivering the Product(s) ordered to the Buyer


          Upon such an acceptance, a binding Contract shall be formed upon the terms set out in these Conditions, the terms of the accepted Order (excluding any terms which are not accepted by GREENMART), and other terms and conditions as GREENMART may impose as a condition of its acceptance. For the avoidance of doubt, no Contract shall come into existence unless and until the Order has been accepted by GREENMART in the manner set out in Clause 3.4. Processing or acceptance of Online Payment for an Order shall not in itself constitute acceptance of the Order by GREENMART, provided that where an Order is rejected by GREENMART, any payment made for such an Order shall be reversed or refunded by GREENMART, or an online store credit shall be given to the Buyer.


          GREENMART shall be entitled to:

          decline to accept or reject the Buyer’s Order in whole or in part without assigning any reason


          delay or defer delivery of any Order in whole or in part due to Product unavailability, low inventory levels, or for any other reason


          GREENMART shall not be liable for any errors in the pricing or specification of Products ordered by the Buyer that may appear at the Online Store. The price to be paid by the Buyer for all Products shall be GREENMART's current selling price on the date of Order acceptance by GREENMART, which may or may not be correctly reflected at the Online Store.


          No promotion, offer, voucher, or online store credit will be applied retroactively to any standing or previously placed Order. Any applicable promotions, offers, vouchers, or online store credit must be stated before checkout as these cannot be claimed or applied after an Order have been made. No promotion, offer, voucher, or online store credit may be exchanged for cash.


          Unless otherwise agreed by GREENMART in writing, payment for the Products shall be made by the Buyer in full by valid Online Payment before physical delivery of Products.


          The Buyer warrants and agrees that it is ordering Products for his/her own use only and not for re-sale, distribution or export. The Buyer shall indemnify GREENMART and hold GREENMART harmless against all losses, damages, liabilities, expenses and costs arising from any breach of this Clause 3.9.


          For economical and standard delivery, the Buyer shall bear all shipping and handling charges (where applicable), as well as all applicable duties, tariffs and taxes (including, but not limited to, goods and services tax) at the prevailing rates, which are not determined at checkout but will be determined by your local customs officials once the Products arrive in your territory (where applicable). Buyer shall not be entitled to reject any Products, withdraw any Order, or claim any refund on the grounds that the Buyer does not agree with any such duties, tariffs and taxes. For express delivery, the Buyer shall bear all shipping and handling charges (where applicable). Standard duties, tariffs and taxes imposed by the delivery destination shall be borne by GREENMART for orders shipped under express delivery.


          All Online Payments are subject to processing by GREENMART’s payment service provider, the approval of the Payment Processing Company and the relevant issuing bank. GREENMART shall not be liable in any way if the payment service provider, Payment Processing Company or the issuing bank refuses to process or accept any Online Payment particulars for any reason.


          The Buyer agrees to submit to GREENMART, and its payment service provider, Online Payment or card information and other personal and delivery information that may be reasonably requested by GREENMART or its payment service provider to process the Order, payment for the Order, and to arrange for delivery and invoicing. All information submitted shall be subject to GREENMART’s Privacy Policy. GREENMART shall require its payment service provider to keep such information confidential and not use the same for any purpose other than to carry out its service. The Buyer agrees that GREENMART shall not be liable for any loss, damage, or liability in the event of any unauthorised disclosure of such information by its payment service provider.


          GREENMART reserves the right to exercise its lawful remedies if a dispute or issue arises over Online Payments, or if it does not receive full payment for an Order. In particular, but without limitation to any other remedies, if the Payment Processing Company or the issuing bank rejects or reverses payment for an Order, GREENMART may in its discretion:

          cancel the Order and/or


          refuse to accept future Orders from you.




          Products displayed on the Online Store are subject to availability. Products may also be available in selected GREENMART stores internationally whilst stocks last. In some cases, Products displayed for sale on the Online Store may not be available in GREENMART stores or vice versa.


          GREENMART has made every effort to display and describe as accurately as possible the colours, sizes, dimensions, information and other attributes of Products (“Attributes”). However, due to the inherent limitations of electronic displays and the characteristics of certain materials, actual Attributes of individual Products may vary. Slight marks and colour/print variations should not be considered as defects or render the Product non-compliant, but are inherent characteristics of the Product. All Attributes given on the Online Store are approximate only.


          All Products displayed for sale on this Site are constructed of man-made materials unless otherwise stated.


          TITLE AND RISK


          Risk in the Products shall pass to the Buyer upon our delivery of the Products to the carrier.


          Title in the Products shall not pass to Buyer until receipt by GREENMART of full and final payment for the Products and delivery of the Products to Buyer.




          The Buyer shall state in the Order the Buyer’s preferred delivery option or if available, collection options, and where the delivery option is selected, the address for delivery of the Products.


          Subject always to GREENMART acceptance of the Order and to Clause 3.1

          Where the delivery option is selected:

          GREENMART shall deliver the Products to the place of delivery as may be stated by the Buyer and agreed to by GREENMART. If no one is available at the delivery address to receive the Products, GREENMART’s delivery agent will leave an "unable to deliver" card at the address and the Buyer should follow the directions on that card to obtain delivery of the Products


          The Buyer shall bear and pay to GREENMART:

          the Delivery and Shipment Charges


          the delivery, re-delivery, shipment, return, forwarding, re-shipment, and administrative costs, tax, duties, storage and disposal charges and costs for any Product(s), which is/are rejected by the Buyer where such rejection is not made pursuant to an express right of the Buyer under these Conditions, or where any delivery to the Buyer is unsuccessful for any reason.


          Please read our latest Delivery Terms for local and international deliveries, which shall apply to the Contract


          Where the option is made available by GREENMART, and the Buyer opts for self-collection of the Products, the Buyer shall collect the Products at an address designated by GREENMART.


          GREENMART is unable to ship to any PO Box, military, protected area or location. Shipping and other charges for failure of attempted delivery to the restricted areas will be borne by Buyer or the recipient of the Products.


          There may be an administrative fee payable by the Buyer for any changes in delivery address for each Order.


          The Buyer is aware that the courier company or customs authority may in their sole discretion, open and inspect for any reason the contents of the Product package. GREENMART shall not be liable for any loss or damage thereby caused.


          All custom declarations will be completed in English.



          Any shipment, delivery or collection dates provided by GREENMART are estimates only and shall not form part of the Contract. GREENMART shall not be liable for any loss, damage, cost or expense for any failure to meet any given shipment, delivery or collection date, howsoever caused. If the Buyer's Order has not been delivered within a reasonable time, the Buyer should contact GREENMART at sales@greenmart.sg


          GREENMART reserves the right from time to time, without liability or prior notice, to withdraw or cease to make available any or all Products from the Online Store, or to:

          change its prices or specifications of any Product


          deliver a Product which is similar to the Product ordered with minor differences


          (each a "Substitute Product"). The Buyer shall be deemed to have accepted such changes and differences if the Buyer accepts delivery of a Substitute Product.


          An Order may be cancelled by the Buyer prior to payment for the Products by Buyer, provided always that:

          the Buyer must contact GREENMART to request GREENMART for cancellation immediately


          GREENMART will endeavour to accommodate the Buyer's request, if the Order has not been processed


          the Buyer shall pay any cancellation fees which may be imposed by GREENMART


          If an Order has already been processed, no cancellation or refund will be permitted.


          The Buyer acknowledges that GREENMART's liability to deliver the Products to the Buyer pursuant to the Contract is subject to the availability of the Products. The Buyer further acknowledges that GREENMART retains absolute discretion as to the order of priorities in which any Products are delivered to GREENMART's customers.


          GREENMART may deliver the Products in an Order by instalments, provided that full payment for the entire Order shall be made on or before the delivery of the first instalment.


          GREENMART reserves the right to make only partial delivery of an Order. If only part of the Order can be shipped, GREENMART will use reasonable efforts to contact the Buyer to select replacements. If the Buyer cannot be contacted, GREENMART will reject the entire Order.




          Unless the Buyer notifies GREENMART in writing to the contrary within thirty (30) days of the date of delivery, the Products shall be deemed to have been accepted by the Buyer as being in good condition and in accordance with the Contract.


          A Product shall only be eligible for replacement if upon delivery:

          it is damaged


          the Product supplied is materially different from the Product specified in the Order,


          (such Product being a "Defective Product").


          The Buyer must report any Defective Product to GREENMART by submitting a “return request” through My Account online and describing the reasons. The Defective Product has to be returned within thirty (30) days of its delivery, failing which the Buyer shall not be entitled to a replacement Product.


          If GREENMART considers the Product to be a Defective Product, the procedure for returns set out in GREENMART’s Policy will apply. The Buyer must produce the tax receipt together with the Defective Product in its original delivered condition and packaging.


          GREENMART reserves the right to refuse any return or replacement of a Defective Product if

          The Buyer is unable to produce the Product details or tax receipt


          The Defective Product is a Third Party Product and GREENMART is not authorised by the supplier to process returns or replacements


          The defect is the result of:

          unique, accidental, or random damage that is the result of use by the Buyer, or wear and tear.


          accidental nicks, scratches, or minor damage


          improper use or mismanagement by the Buyer


          modification of the Product not authorised by GREENMART


          unusual or unrecommended physical, environmental or electrical stress by the Buyer


          use of Product by a person other than the Buyer


          Buyer’s failure to comply with any terms of these Conditions


          Please see GREENMART’s Returns Policy for additional terms governing the return of Products.




          Certain territories impose censorship, customs, import, export and/or other regulatory requirements and restrictions on Products. The Buyer shall be responsible for ensuring all Products in the Order are and will be compliant with such requirements at their own cost. If requested, GREENMART will use reasonable commercial efforts to attempt to deliver the Order to the Buyer by providing supporting documents to the relevant authorities. GREENMART shall not be liable for any non-delivery or delay in delivery of any Product which fails to meet such requirements, or which is intercepted by any government or regulatory authorities.


          The Buyer shall be responsible for all (i) shipping charges for both the delivery and the return of the Order, (ii) charges, duties, taxes or penalties imposed upon GREENMART by the authorities in either the delivery or shipping destination, (iii) reasonable administration fee for all Orders which are unable to be delivered due to any regulatory requirements and restrictions on Products not being met after the reasonable commercial efforts of GREENMART.

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